The Lead WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and, support and is responsible for providing on-site support.
What will you enjoy doing (duties/tasks)
Configuring WMS system to meet business processes.
Serve as the single point of contact and liaison between customer, operations, and Contract Logistics IT.
Provide level 1 support to analyze, troubleshoot and, resolve WMS issues where possible; escalate to IT Support when necessary.
Clearly document details of WMS issues including steps to recreate the issue when escalation is required
Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations, and other IT equipment associated with WMS systems.
Assist training new hires on WMS
Participate in cross-functional improvement projects
Provide support for site WMS UAT configuration and test scenario development
Execute WMS UAT testing based on current site need and customer criteria
Assist in leading implementation of new WMS processes and configuration for sites within responsible region
Provide back-up support to SMEs within responsible region
Main POC for site hypercare within responsible region.
Clearly document and communicate system change requests.
Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
Pursue continuous personal and organizational improvements
Maintain a high level of quality in work performed.
Maintains a clean and safe work environment
Follows all SOP and safety guidelines.
Demonstrate knowledge and understanding of business operations
Possess excellent inter-personal and communication skills.
Performs all other duties deemed necessary to support the WMS system and operation.
What you need to succeed (Qualifications, experience, skills, attributes)
Details/Specification/Explanation of the role specific skills
Solid interpersonal and analytical skills required.
Good organizational and administrative skills required.
Good interpersonal communication skills, both oral and written are required.
Bachelor’s degree or equivalent strongly preferred.
Introduction: My name is Lidia Grady, I am a thankful, fine, glamorous, lucky, lively, pleasant, shiny person who loves writing and wants to share my knowledge and understanding with you.
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